Last updated 15 September 2026
Request deletion without the app
Email hello@playbookmax.com with the subject PlaybookMax account deletion. Send from your account email if possible. State whether you want your account deleted or particular player information removed. Do not send your password.
We will verify your identity or authority before acting. If you cannot access your account email, explain that in the request so we can arrange another verification method. Installing or signing into the app is not required.
Delete in the app
Open Profile → Delete account and follow the confirmation steps. If you are the only coach of a shared team, promote another coach first or decide whether the team itself should be deleted. Contact support if you cannot resolve this.
What is removed and what remains
Deletion removes your account profile and private records, memberships, personal activity records, authored chat messages, chat uploads, and teams where you are the only member. Shared team records remain for the other members. Tell us about personal information in those records that also needs removal.
Purchase records are retained for refunds, fraud prevention, and legal accounting obligations. Safety records can be retained for investigations. Restricted database recovery copies expire within their configured 7-day recovery window or up to 98-day backup period. See the Privacy Policy retention section for details.
If an in-app deletion fails, retry or contact support; the account is not reported as deleted until cleanup succeeds.
Cancel billing separately
Deleting your account does not cancel a subscription. Manage Apple subscriptions or manage Google Play subscriptions. You can request deletion before the subscription expires.